Providing worldwide interlaboratory testing since 1971
 

 

Contacting CTS

Q: What are your business hours?
A: CTS staff are available Monday through Friday from 8:00 a.m. to 4:30 p.m. eastern time, exclusive of holidays.

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Q: How can I reach CTS?
A: CTS staff are available by telephone, fax, mail, and e-mail. Please refer to the Contact List for complete information.

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Enrollment

Q: What are acceptable payment methods for my CTS subscription?
A: Payment may be made by VISA/MasterCard/AMEX or checks (in US dollars, drawn on a US bank). We do accept purchase orders; however, we invoice upon receipt of the purchase order, and our terms are Net Due as samples cannot be shipped until invoices are paid in full. International customers may opt to pay by wire transfer. Instructions are provided to customers who select that option.

We recommend that you read our Subscription Information and Policies before ordering.

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Q: How will I know when my order is complete?
A: CTS confirms all subscriptions by e-mail. Please note this confirmation only indicates your order has been received. Your subscription is not complete until payment is made. If you pay by credit card or wire transfer you will receive a receipt via e-mail. You are also welcome to contact CTS to verify that we have received payment and that your order has been processed.

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Q: Is my subscription automatically renewed?
A: No, a subscription will NOT be automatically renewed. CTS sends Renewal information each year to all subscribers. Customers have the opportunity to renew, add, or delete tests from the subscription.

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Q: Can I renew my subscription online?
A: No. While tests can be ordered online, using the Renewal Form that is e-mailed to you by CTS is the best way to ensure that your Renewal is processed accurately. Contact CTS if you require another copy of the Renewal Form.

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Online Account

Q: I have been assigned a Lab Code by CTS. Do I have to create an Online Account as well?
A: No. It is not necessary to create an Account on collaborativetesting.com unless you wish to order online. Questions concerning CTS Portal accounts are answered on www.cts-portal.com.

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Q: If I create an Account on collaborativetesting.com, can I access information regarding my CTS subscription and Lab Code?
A: No. You cannot access information about an existing subscription or about a Lab Code using your collaborativetesting.com Account. The collaoborativetesting.com Account allows you to order new tests from CTS online and to see the order details.

You must go to www.cts-portal.com to access Lab Code information. The CTS Portal Account allows you to enter data and review reports.

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Q: Is my login information for my collaborativetesting.com Account the same as the login information for my CTS Portal Account?
A: It depends. The CTS Portal is a different website than collaborativetestng.com and accounts between the two sites are not linked. However, when setting up your accounts, you may choose the same username and password for each website.

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Test Data Submission

Q: Will CTS submit test results to accreditation bodies?
A: CTS submits test results to the following Accreditation Bodies (ABs):

American Society of Crime Laboratory Directors/Laboratory Accreditation Board (ASCLD/LAB)
ANSI-ASQ National Accreditation Board/ANAB (ANSI-ASQ NAB/ANAB)
National Voluntary Laboratory Accreditation Program (NVLAP)
State Agricultural Regulators

All forensic proficiency test data sheets include an accreditation agency release form. Completion of this form allows those laboratories accredited by ASCLD/LAB or ANSI-ASQ NAB/ANAB to authorize the release of their test results to the appropriate Proficiency Review Committee (PRC).

NVLAP informs CTS of its accredited labs and requests results.

ALP data is submitted by CTS to the various state agricultural regulators in accordance with the agencies' requirements.

CTS does not routinely submit results to other Accrediting Bodies; these ABs may have policies for self-submittal of results or review during assessment. Please contact your AB for further instructions.

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Q: How do I submit my test data to CTS?
A: Data for all programs should be entered directly into the CTS Portal. Visit www.cts-portal.com to access this feature. Please note the portal stops accepting data for a test at 11:59 p.m. eastern time on the data due date.

CTS also accepts data submitted via fax or mail. Fax your data sheets to 1-571-434-1937. Remember to include a cover sheet and indicate the following information: number of pages, test number, participant code, and sender contact details.

Mail your data sheets to

Collaborative Testing Services, Inc. (CTS)
PO Box 650820
Sterling VA 20165-0820
USA

Remember to include sufficient postage and allow enough time for data to be received at CTS on or before the data due date. Do NOT mail your data on the data due date as it will be received late and not included in any report.

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Q: Will CTS confirm receipt of test data?
A: If data was submitted via the portal, you will receive an e-mail notification from the portal with a timestamp confirmation.

If data was submitted by fax or mail, CTS does NOT automatically acknowledge receipt of test data. If you require confirmation that your data sheets were received at CTS, please call CTS at 1-571-434-1925 during regular business hours or e-mail the appropriate program to inquire. A list of e-mail addresses can be found on the Contact Us page. 

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Copyright © CTS, Inc., 2017
 

Collaborative Testing Services, Inc.
P.O. Box 650820, Sterling, Virginia, USA 20165-0820
Phone: 1-571-434-1925